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FAQs - Frequently Asked Questions

If your questions are not listed here, please contact us

Product

Please note that we update our stock levels and prices on a daily basis which means the product you are seeing "In Stock" on our website is definitely in stock and you can simply place the order on our website.

Yes, most products you see on our website product page with "In Stock" status are surely ready to order for you as we update our stock levels and prices on a daily basis. However, if you still want to confirm the stock levels with us. Please email us at [email protected] and our team will assist you with the stock levels check as soon as possible.

Placing an order at Cliqtosave.com is simple and easy.

If you are placing an order via your desktop or laptop device, please click here.

If you are placing an order with your mobile device, please click here.

Sure. Please email us at [email protected] for all your quote requests. Our team will respond to your quote request as soon as possible.

Our prices are already market competitive. However, It always depends on the required quantity and amount of the order. Most of the time, our prices will remain unchanged as we are already offering market-competitive product prices but we will still try our best possible to make better prices depending on your required quantity and order amounts.

Delivery

Yes, we deliver anywhere in South Africa.

We only use a reputable and reliable courier service to ensure your order must be delivered on time to you safely. Some of the courier service providers names are The Courier Guy, SkyNet, Internet Express, etc.

Delivery Times (Estimated):

1 - 3 Business Days Gauteng and Johannesburg Areas

2 - 4 Business Days All Other Main Areas

3 - 5 Business Days Regional and Outlying Areas


Delivery times are estimates only and we shall not be liable for any delays caused by the courier company.

Gauteng & JHB Delivery - R99.00 InclVat

Other Main Centers Delivery - R139.00 InclVat

Regional Areas Delivery - R179.00 InclVat

**Please note - items (over 10Kg) might take an extra 1-2 business days shipping time. Additionally, larger/heavier items might incur a higher delivery fee - we will inform you after your order is placed if there are any additional courier fees. This also applies volumetrically, if the length x breadth x height of a package / 4000 comes to more than 10Kg

Returns

It's as easy as 123!

Simply click here to learn how you can file an RMA on our website easily.

Once we receive the returned product. We will examine the product and once the product return and refund are approved, we will request you for your banking details and the credit refund will be processed in 2-3 business days once we receive the banking details from your side.

Please click here to see our return policy.

Support policy

We are always at your service, please contact us via the following channel:

Email us at: [email protected]

We are always at your service, please contact us via the following channel:

Email us at: [email protected]

We provide support during the below timings:

08:00 - 17:00 SAST (Monday - Friday)

We also respond to queries outside the above-provided timings. However, there might be a few delays that can be expected.

Payment Options

You can securely checkout at our website using below payment methods:

1. EFT Bank Transfer (Banking Details Provided Immediately)

2. PayFast Method (Mobicred, SCode, Visa/Mastercard, InstantEFT, QR Code, RCS Store Card, Zapper)

3. Ozow Method (Instant EFT)

4. SnapScan Method (SnapScan app, card, or iEFT)

5. MasterPass

6. Secure InstantEFT

7. ZeroPay

8. Visa / Mastercard

No, we are not offering lay-by at the moment.

Yes, the order will be processed as soon as you place the order online except If in case you choose to pay via EFT Bank Transfer, Your order will only process as soon as the payment reflects at the bank as per our accounts.

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