FAQs - Frequently Asked Questions

Yes, most products displaying an "In Stock" status on our product pages are available to order, as we update our stock levels and prices on a daily basis.

If you would still like us to confirm availability before ordering, please email [email protected] and our team will assist you with a stock check.

Placing an order at Cliqtosave.com is simple and easy.

If you are placing an order using a desktop or laptop, please click here .

If you are placing an order using a mobile device, please click here .

Certainly. Please email your quotation request to [email protected] and our team will respond as soon as possible.

Our prices are already highly competitive. However, bulk pricing may depend on the required quantity and total order value.

While our standard pricing may remain unchanged in many cases, we will always do our best to offer the most competitive pricing available for your requirements.

Yes, we deliver throughout South Africa.

We use reputable and reliable courier companies to help ensure that orders are delivered safely and efficiently. Courier providers may include The Courier Guy, SkyNet and Internet Express, among others.

Estimated Delivery Times:

1 - 2 Business Days Approximately (Gauteng & Johannesburg Areas)
2 - 3 Business Days Approximately (Other Main Centres)
3 - 4 Business Days Approximately (Regional Areas)

Delivery times are estimates only and may be affected by courier delays or other circumstances outside our direct control.

Orders below R2,499: R99 incl. VAT flat-rate delivery.

Orders R2,499 and above: FREE delivery.

Please note: Items weighing more than 10kg may require an additional 1-2 business days for delivery.Larger or heavier products may also incur an additional delivery charge. If an additional courier fee applies, we will contact you after your order has been placed.This also applies where the volumetric weight, calculated as length × breadth × height ÷ 4000, exceeds 10kg.

Yes. Optional shipping insurance is available at 2.5% of the product price.This covers your order in the unlikely event of loss or damage during courier transit.You may select shipping insurance during checkout before completing your order. If insurance is not selected, the shipment will be sent uninsured.

Yes. Cliqtosave offers Cliq & Collect from our Centurion collection point.

Simply place your order online and select Cliq & Collect during checkout.Please visit the collection point only after receiving our Confirmation Email confirming that your order is ready for collection.

Our Cliq & Collect point is located at:

Cliqtosave Collection Point
Unit 4A, Building 1
The Junction Village 1
11 Silwer-Eike Ave
Heuweloord
Centurion, 0173
South Africa

Please do not visit the collection point until you have received our Confirmation Email confirming that your order is ready for collection.

Our collection hours are:

Monday - Saturday
08:00 - 17:00

Collection hours indicate when orders that have already been confirmed as ready may be collected.Please do not travel to the collection point before receiving this email.

Standard Cliq & Collect: R99 incl. VAT for orders below R2,499, or FREE for orders R2,499 and above.

Special Freight Collection: Certain products require special transportation to our Centurion collection point. The collection fee is calculated based on your order and displayed at checkout. A fee may apply even on orders R2,499 and above.

No.

Placing an order does not mean that the order is immediately ready for collection.Orders will only be prepared for collection once the order has been confirmed and payment has been successfully processed.

Products may also need to be prepared or transferred to our Centurion collection point.

No.

An order confirmation or payment confirmation does not mean that your order is ready for collection.

Once your order has been confirmed and payment has been successfully processed, we will prepare your order for collection.

You must then wait for our separate Confirmation Email confirming that your order is ready for collection before visiting the collection point.

No. Our collection point is not a walk-in retail store.

All orders must first be placed through Cliqtosave.com.Orders will only be prepared for collection once the order has been confirmed and payment has been successfully processed.

Customers may visit the collection point only after receiving our Confirmation Email confirming that the order is ready for collection.

Please have your Cliqtosave order number available when collecting your order.

You must also have received our Confirmation Email confirming that your order is ready for collection before visiting the collection point.

Please click here to view our complete Cliq & Collect information, including the collection process, pricing, address, collection hours, payment requirements, video guide and important collection instructions.

Filing a return or warranty claim is simple.

Please click here to learn how to submit an RMA through our website.

Cliqtosave Online does not charge a handling fee for unwanted returns made within 10 days of delivery.However, in some cases our suppliers or distributors may apply a handling or restocking fee, even if the product seal is intact.

All unwanted returns are subject to supplier assessment and approval before any credit is issued.

Once we receive the returned product, it will be assessed.Once the return and refund have been approved, we will request the required banking details from you.The approved credit refund will then generally be processed within 2-3 business days after receiving the required banking details.

Please click here to view our Shipping & Returns policy.

We are happy to assist.Please contact our support team by email at [email protected] .

Please contact our support team by email at [email protected] and our team will assist you with the next steps.

Our standard customer support hours are:

08:00 - 17:00 SAST
Monday - Friday

We may also respond to queries outside these hours, although response times may be longer.