FAQs - Frequently Asked Questions

If your questions are not listed here, please contact us

Product

Please note that we update our stock levels and prices on a daily basis which means the product you are seeing "In Stock" on our website is definitely in stock and you can simply place the order on our website.

Yes, most products you see on our website product page with "In Stock" status are surely ready to order for you as we update our stock levels and prices on a daily basis. However, please note that only some of the products stock levels need to be checked before you place the order and you will see a green-colored "WhatsApp Stock Check" button on those products pages on our website.

Placing an order at Cliqtosave.com is simple and easy.

If you are placing an order via your desktop or laptop device, please click here.

If you are placing an order with your mobile device, please click here.

Please note that we do not provide quotations. You can place an order online on your required products anytime.

Our prices are already market competitive. We are unfortunately unable to low down our prices any further on bulk purchases as well.

Delivery

Yes, we deliver anywhere in South Africa.

We only use a reputable and reliable courier service to ensure your order must be delivered on time to you safely. Some of the courier service providers names are The Courier Guy, Fastway Couriers, GlobeFlight Couriers, etc.

Delivery Times (Estimated):

2-3 Business Days Gauteng and Johannesburg Areas

3-4 Business Days All Other Main Areas

3-5 Business Days Regional and Outlying Areas


Delivery times are estimates only and we shall not be liable for any delays caused by the courier company.

Our delivery charges are different for every individual order depending on the product you are ordering.

Please click here to learn how to check the delivery charges of your order on desktop or laptop devices.

please click here to learn how to check the delivery charges of your order from a mobile device.

Collection

Yes, you can collect your order. Please click here to see our address.

Thank you for your order. Please be advised that we do not offer same-day collection as stated on our shipping policy page. Our collection turnaround time is 2-3 business days. We will keep you informed via email as soon as the order will be ready for collection in 2-3 business days.

Please note that we do not have a retail shop. We have an office in Centurion. You have to place the order online and once your order will be ready for collection in 2-3 business days, You can surely visit our office to collect your order.

No, we are having an office only in Pretoria at the moment. Please click here to see our office address.

Returns

It's as easy as 123!

Simply click here to learn how you can file an RMA on our website easily.

Once we receive the returned product. We will examine the product and once the product return and refund are approved, we will request you for your banking details and the credit refund will be processed in 2-3 business days once we receive the banking details from your side.

Please click here to see our return policy.

Payment Options

You can securely checkout at our website using below payment methods:

1. EFT Bank Transfer (Banking Details Provided Immediately)

2. PayFast Method (Credit/Debit Card)

3. Ozow Method (Instant EFT)

4. SnapScan Method

No, we are not offering lay-by at the moment.

Yes, the order will be processed as soon as you place the order online except If in case you choose to pay via EFT Bank Transfer, Your order will only process as soon as the payment reflects at the bank as per our accounts.

Support policy

We are always at your service, please contact us via the following channel:

Email us at: [email protected]

We are always at your service, please contact us via the following channel:

Email us at: [email protected]

We provide support during the below timings:

08:00 - 17:00 SAST (Monday - Friday)

We also respond to queries outside the above-provided timings. However, there might be a few delays that can be expected.