Hikvision Outdoor 25X 2-MP Infra-red Network PTZ Dome Camera
Frequently Asked Questions
When will I receive my order?
- 1–2 business days (Gauteng & JHB Areas)
- 2–3 business days (Main Centres)
- 3–4 business days (Regional Areas)
Can I collect my order?
We currently offer delivery only. Our operations are warehouse based and not open to the public, which helps us dispatch orders faster, maintain stock accuracy, and keep pricing competitive. All deliveries are handled by trusted couriers with tracking, and you can add optional shipping insurance at checkout for extra peace of mind.
If you have an urgent request or special delivery instruction, please contact us via [email protected] or live chat and we will do our best to assist.
Which payment methods do you accept and why does my total change if I choose a method other than EFT Bank Transfer at checkout?
We accept a wide range of payment methods including EFT Bank Transfer, Ozow, PayFast, PayFlex, SnapScan, and major debit/credit cards. All prices shown on Cliqtosave already include an EFT Bank Transfer discount, which applies only when you pay via direct EFT.
If you choose a different payment method at checkout, the EFT discount does not apply and the standard price is shown before you confirm payment.
| Payment method (standard price applies) | Typical variance vs EFT price | 
|---|---|
| Capitec Pay via Ozow / PeachPayments (EFTSecure) | 1.76% | 
| Ozow InstantEFT | 3.00% | 
| PeachPayments (Visa, Mastercard, American Express, Scan to Pay, 1ForYou / 1Voucher) | 4.20% | 
| SnapScan / PeachPayments (Apple Pay) | 3.52% | 
| PayFast (Visa, MasterCard, American Express, MobiCred, Samsung Pay, Bank QR Codes, RCS Store Cards, Zapper, Scan to Pay) | 4.20% | 
| PayFlex / PeachPayments (ZeroPay) | 6.43% | 
Example: If a product shows R1,000 with the EFT discount and you choose a method listed above with 3.52% variance, the standard price shown at checkout would be R1,035.20. You will see the total before payment.
Variances reflect partner processing models and may change. EFT has no additional variance. Last updated: 23 Oct 2025.
Are your prices VAT inclusive?
Yes. All prices displayed on our website are VAT inclusive. The price you see on each product page already includes VAT.
Do you provide a Tax Invoice?
Yes. We provide Tax Invoice. You may request a copy by emailing [email protected] after you receive your order’s tracking details.
My product is faulty. How do I start a warranty or return process?
Please file an RMA (Return Merchandise Authorization) directly on our website. Click here to learn how to file a return or warranty claim at Cliqtosave Online . You can also start the process by emailing us at [email protected]. Our support team will assist you as soon as possible.
Do you offer bulk discounts?
Our listed prices are already market competitive. However, depending on the required quantity and total order value, we may be able to offer better pricing. Email us at [email protected] or chat with us live on our website to discuss your bulk requirements.
Do you provide formal quotations?
Yes, we provide formal quotations for products available on our website. Please email your request to [email protected] and include the product SKU or product link so we can prepare an accurate quote.
I found the same product cheaper somewhere else. Can Cliqtosave match the price? Recommended
Yes. If you find the same product listed at a lower price from another reputable South African online store, please share the product link with us through live chat or email [email protected]. We will review the offer and do our best to match or beat the price, depending on costs, stock availability, and market conditions at that time.
Do you provide insurance on shipping?
Yes. We offer both insured and non-insured shipping options at checkout. For extra peace of mind, you can select optional shipping insurance at 2.5% of the product price. This covers your order in the unlikely event of loss or damage during transit. If you do not select this option, your shipment will be sent without insurance.
Do you offer Free Shipping?
Yes, we offer Free Shipping on orders above R2,499. Please note that larger or heavier items might incur a courier surcharge. We will notify you after your order is placed if any additional surcharge applies.
Volumetric note: A surcharge may apply if the package’s volumetric weight
          (length × breadth × height ÷ 4000) exceeds 10 kg.
I thought shipping was free over R2,499. Why did I receive an email from Cliqtosave saying there is a courier surcharge on my order? Recommended
We completely understand that this can be confusing. Here is why:
        At Cliqtosave, we strive to offer the best product prices in South Africa. To make this possible, our Free Shipping on orders above R2,499 applies to orders within 10 kg actual or volumetric weight.
However, courier companies charge extra for shipments exceeding that range, based on package size, weight, and distance.
        Rather than increasing our product prices for everyone, we prefer to keep prices low for all customers and only apply a courier surcharge when needed.
This approach ensures fair and transparent pricing while allowing us to absorb most standard delivery costs.
        You can always request a shipping quote before placing an order by simply sending us the product SKU or product link/URL through live chat or emailing [email protected].
Delivery Turnaround Time:
1 - 2 Business Days (Gauteng & JHB Areas)
2 - 3 Business Days (Main Centers)
3 - 4 Business Days (Regional Areas)
 
Please note: pricing visible is already subject to the following discount applicable only to EFT payments.
- 1.76% Capitec Pay via Ozow Payment and PeachPayments (EFTSecure)
- 3.00% Ozow InstantEFT Payment
- 4.20% PeachPayments (Visa, Mastercard, American Express, Scan to Pay, 1ForYou (1Voucher))
- 3.52% SnapScan Payment and PeachPayments (ApplePay)
- 4.20% PayFast Payment (Visa, MasterCard, American Express, MobiCred, Samsung Pay, Bank QR Code Apps, RCS Store Cards, Zapper, Scan to Pay)
- 6.43% PayFlex Payment and PeachPayments (ZeroPay)


| Brand | Hikvision | 
|---|---|
| CCTV Product Types | Cameras | 
Details
Hikvision Outdoor 25X 2-MP Infra-red Network PTZ Dome Camera. Up to 1920x1080; Min. illumination: Colour: 0. 005; WDR, BLC, 3D DNR, Defog, EIS, Regional Exposure, Regional Focus; Up to 100 m IR distance; 12 VDC & PoE+; Support H.265+/H.265 video compression
Features:
1/2.8" progressive scan CMOS
Up to 1920 × 1080@30fps resolution
Min. illumination:
Color: 0.005 Lux @(F1.6, AGC ON)
B/W: 0.001 Lux @(F1.6, AGC ON)
0 Lux with IR
25× optical zoom, 16× digital zoom
WDR, HLC, BLC, 3D DNR, Defog, EIS, Regional Exposure, Regional Focus
Up to 100 m IR distance
12 VDC & PoE+ (802.3 at, class4) 
Support H.265+/H.265 video compression
Specifications:
Camera
Image Sensor 1/2.8" HD progressive scan CMOS
Effective Pixels 1920(H)x1080(V)
Signal System PAL/NTSC
Minimum Illumination Color: 0.005 Lux @(F1.6, AGC ON)
B/W: 0.001Lux @(F1.6, AGC ON)
0 Lux with IR
White Balance Auto/Manual/ATW (Auto-Tracking White Balance)/Indoor/Outdoor/Fluorescent Lamp/Sodium Lamp
AGC Auto/Manual
BLC ON/OFF
HLC Support
Smart defog Support
WDR 120dB
Shutter Time 1-1/10, 000s
Day& Night ICR
Digital Zoom 16X
Privacy Masking 24 privacy masks programmable; optional multiple colors and mosaics
Auto Focus Auto / Semi-automatic / Manual
Lens
Focal Length 4.8 mm to 120 mm, 25x optical zoom
Zoom Speed Approx. 3.6 s (optical lens, wide-tele)
Angle of View Horizontal field of view: 57.6° to 2.5° (Wide-Tele)
Vertical field of view: 34.4° to 1.4° (Wide-Tele)
Diagonal field of view: 64.5° to 2.9° (Wide-Tele)
Minimum Working Distance 10-1, 500mm(Wide-Tele)
Aperture Range F1.6 to F3.5
Pan & Tilt
Pan Range 360°endless
Pan Speed Configurable, from 0.1°/s to 80°/s
Preset speed: 80°/s
Tilt Range -15°-90° (Auto Flip )
Tilt Speed Configurable, from 0.1°/s to 80°/s
Preset speed: 80°/s
Proportional Zoom Rotation speed can be adjusted automatically according to zoom multiples
Number of Preset 300
Patrol 8 patrols, up to 32 presets per patrol
Pattern 4 pattern scans, record time over 10 minutes for each scan
Power-off Memory Support
Park Action Preset/Pattern Scan/Patrol Scan/Auto Scan/Tilt Scan/Random Scan/Frame Scan/Panorama Scan
PTZ Position Display ON/OFF
Infrared
IR irradiation distance 100m
IR irradiation angle Adjustable by zoom
Input & Output
Audio Input 1-ch audio input
Audio Output 1-ch audio output
Network
Ethernet 10Base -T, /100Base-TX, RJ45 Connector
Max.Image Resolution 1920x1080
Main Stream 50Hz:25fps (1920x1080, 1280x960, 1280x720), 50fps (1280x960, 1280x720) ;
60Hz:30fps(1920x1080, 1280x960, 1280x720), 60fps (1280x960, 1280x720)
Sub Stream 50Hz: 25fps(704x576, 640x480, 352x288); 60Hz: 30fps(704x480, 640x480, 352x240)
Third Stream 50Hz: 25fps(1920x1080, 1280x960, 1280x720, 704x576, 640x480, 352x288)
60Hz: 30fps(1920x1080, 1280x960, 1280x720, 704x576, 640x480, 352x288)
Video Compression Main Stream: H.265+/H.265/H.264+/H.264
Sub-Stream: H.265/H.264/MJPEG
Third Stream: H.265/H.264/MJPEG
ROI encoding Support 4 areas with adjustable levels
Audio Compression G.711alaw / G.711ulaw / G.722.1 / G.726 / MP2L2 / PCM
Audio Mode OFF/Audio input/Audio output
Protocols IPv4/IPv6, HTTP, HTTPS, 802.1x, Qos, FTP, SMTP, UPnP, SNMP, DNS, DDNS, NTP, RTSP, RTCP, RTP, TCP, UDP, IGMP, ICMP, DHCP, PPPoE, Bonjour
No. of Simultaneous Users Up to 20 users
Three-Stream Support
Mini SD Card Built-in memory card slot, support Micro SD/SDHC/SDXC, up to 256 GB
User/Host Level Up to 32 users, 3 levels: Administrator, Operator and User
Security Measures User authentication (ID and PW), host authentication (MAC address)
Hik-Connect Support
Client GUI
Client iVMS-4200, iVMS-4500, iVMS-5200, Hik-Connect
Web Browser IE 8 to 11, Chrome 31.0 to 44, Firefox 30.0 to 51
General
Menu Language English
Power Supply 12VDC, PoE+
Power Consumption Max.: 18 W (Max. 7 W for IR)
Working Temperature/Humidity -30 °C-65°C(-22°F-149°F)(outdoor)
90% or less
Protection Level IP66 standard (outdoor dome)
TVS 4, 000V lightning protection, surge protection and voltage transient protection
Material ADC 12, PC, PC+10%GF
Dimensions Ø 164.5 mm x 290 mm (Ø 6.48" x 11.42")
Weight (approx.) Approx. 2 kg (4.41 lb)


