Vivotek 2MP 60fps H.265 40x Optical Zoom 250M Smart IR
Frequently Asked Questions
When will I receive my order?
- 1–2 business days (Gauteng & JHB Areas)
- 2–3 business days (Main Centres)
- 3–4 business days (Regional Areas)
Can I collect my order?
We currently offer delivery only. Our operations are warehouse based and not open to the public, which helps us dispatch orders faster, maintain stock accuracy, and keep pricing competitive. All deliveries are handled by trusted couriers with tracking, and you can add optional shipping insurance at checkout for extra peace of mind.
If you have an urgent request or special delivery instruction, please contact us via [email protected] or live chat and we will do our best to assist.
Which payment methods do you accept and why does my total change if I choose a method other than EFT Bank Transfer at checkout?
We accept a wide range of payment methods including EFT Bank Transfer, Ozow, PayFast, PayFlex, SnapScan, and major debit/credit cards. All prices shown on Cliqtosave already include an EFT Bank Transfer discount, which applies only when you pay via direct EFT.
If you choose a different payment method at checkout, the EFT discount does not apply and the standard price is shown before you confirm payment.
| Payment method (standard price applies) | Typical variance vs EFT price |
|---|---|
| Capitec Pay via Ozow / PeachPayments (EFTSecure) | 1.76% |
| Ozow InstantEFT | 3.00% |
| PeachPayments (Visa, Mastercard, American Express, Scan to Pay, 1ForYou / 1Voucher) | 4.20% |
| SnapScan / PeachPayments (Apple Pay) | 3.52% |
| PayFast (Visa, MasterCard, American Express, MobiCred, Samsung Pay, Bank QR Codes, RCS Store Cards, Zapper, Scan to Pay) | 4.20% |
| PayFlex / PeachPayments (ZeroPay) | 6.43% |
Example: If a product shows R1,000 with the EFT discount and you choose a method listed above with 3.52% variance, the standard price shown at checkout would be R1,035.20. You will see the total before payment.
Variances reflect partner processing models and may change. EFT has no additional variance. Last updated: 23 Oct 2025.
Are your prices VAT inclusive?
Yes. All prices displayed on our website are VAT inclusive. The price you see on each product page already includes VAT.
Do you provide a Tax Invoice?
Yes. We provide Tax Invoice. You may request a copy by emailing [email protected] after you receive your order’s tracking details.
My product is faulty. How do I start a warranty or return process?
Please file an RMA (Return Merchandise Authorization) directly on our website. Click here to learn how to file a return or warranty claim at Cliqtosave Online . You can also start the process by emailing us at [email protected]. Our support team will assist you as soon as possible.
Do you offer bulk discounts?
Our listed prices are already market competitive. However, depending on the required quantity and total order value, we may be able to offer better pricing. Email us at [email protected] or chat with us live on our website to discuss your bulk requirements.
Do you provide formal quotations?
Yes, we provide formal quotations for products available on our website. Please email your request to [email protected] and include the product SKU or product link so we can prepare an accurate quote.
I found the same product cheaper somewhere else. Can Cliqtosave match the price? Recommended
Yes. If you find the same product listed at a lower price from another reputable South African online store, please share the product link with us through live chat or email [email protected]. We will review the offer and do our best to match or beat the price, depending on costs, stock availability, and market conditions at that time.
Do you provide insurance on shipping?
Yes. We offer both insured and non-insured shipping options at checkout. For extra peace of mind, you can select optional shipping insurance at 2.5% of the product price. This covers your order in the unlikely event of loss or damage during transit. If you do not select this option, your shipment will be sent without insurance.
Do you offer Free Shipping?
Yes, we offer Free Shipping on orders above R2,499. Please note that larger or heavier items might incur a courier surcharge. We will notify you after your order is placed if any additional surcharge applies.
Volumetric note: A surcharge may apply if the package’s volumetric weight
(length × breadth × height ÷ 4000) exceeds 10 kg.
I thought shipping was free over R2,499. Why did I receive an email from Cliqtosave saying there is a courier surcharge on my order? Recommended
We completely understand that this can be confusing. Here is why:
At Cliqtosave, we strive to offer the best product prices in South Africa. To make this possible, our Free Shipping on orders above R2,499 applies to orders within 10 kg actual or volumetric weight.
However, courier companies charge extra for shipments exceeding that range, based on package size, weight, and distance.
Rather than increasing our product prices for everyone, we prefer to keep prices low for all customers and only apply a courier surcharge when needed.
This approach ensures fair and transparent pricing while allowing us to absorb most standard delivery costs.
You can always request a shipping quote before placing an order by simply sending us the product SKU or product link/URL through live chat or emailing [email protected].
Delivery Turnaround Time:
1 - 2 Business Days (Gauteng & JHB Areas)
2 - 3 Business Days (Main Centers)
3 - 4 Business Days (Regional Areas)
Please note: pricing visible is already subject to the following discount applicable only to EFT payments.
- 1.76% Capitec Pay via Ozow Payment and PeachPayments (EFTSecure)
- 3.00% Ozow InstantEFT Payment
- 4.20% PeachPayments (Visa, Mastercard, American Express, Scan to Pay, 1ForYou (1Voucher))
- 3.52% SnapScan Payment and PeachPayments (ApplePay)
- 4.20% PayFast Payment (Visa, MasterCard, American Express, MobiCred, Samsung Pay, Bank QR Code Apps, RCS Store Cards, Zapper, Scan to Pay)
- 6.43% PayFlex Payment and PeachPayments (ZeroPay)


| Brand | Vivotek |
|---|---|
| CCTV Product Types | Cameras |
Details
Vivotek SD9368-EHL Speed Dome, 2MP 60fps, H.265, 40x Optical Zoom, 250M Smart IR, -40°C ~ 60°C
Overview:
The new VIVOTEK SD9368-EHL is a professional IR speed dome camera (PTZ) with 2MP resolution at 60fps, excellent for video surveillance in wide coverage areas such as airports, city surveillance, and manufacturing facilities. SD9368-EHL is equipped with 250M IR illuminators and a 40x optical zoom to gain more details in any scene. The smart IR technology allows broad coverage FOV and highly uniform IR intensity while at the same time avoiding hotspots.
Video surveillance in big areas has the potential for many incidents, SD9368-EHL's built-in Smart Tracking Advanced (our latest AI technology for Smart VCA) allows user to identify the risk and track the suspected person automatically in real time.
SD9368-EHL's camera body is protected with IP66, IK10 and NEMA 4X certifications against rain, dust, and corrosion. It also supports a wide operating temperature from -40degC to 60degC (-40degF to 140degF) for operation in extreme weather conditions.
Features:
60 fps @ 1920x1080
40x Optical Zoom, Auto Focus
360° Continuous Pan, -20° to 90° (auto flip) Tilt
250M IR with Smart IR
Weather-proof IP66-rated, Vandal-proof IK10 and NEMA 4X-rated Housing
-40°C ~ 60°C Wide Temperature Range for Extreme Weather Conditions
EIS (Electronic Image Stabilization) for Image Stability
Trend Micro IoT Security
Smart Tracking Advanced for Moving People with People-based Deep Learning Technology
Smart Tracking Advanced
Smart Tracking Advanced is designed to enhance the performance of tracking objects via PTZ cameras. Smart Tracking Advanced covers four types of Video Content Analyses – intrusion detection, line crossing detection, loitering detection and face detection. Through user-defined rules, a person demonstrating suspicious behavior would trigger preset alarms. Automatic tracking of the person of interest, optimizing the recording video quality, and notifying security personnel all activate simultaneously.
Camera Link
Camera Link is a feature that enables VIVOTEK PTZ cameras to automatically zoom onto pre-set locations and start tracking an object when the alarm is triggered by the “spotter” camera within the same surveillance system. Camera Link’s connection between cameras does not require a VMS system. Therefore lag time is minimized and operation efficiency is enhanced. It is also great for situations where cameras are installed far away from the VMS workstation.
Specifications:
System Information
Model SD9368-EHL
CPU Multimedia SoC (System-on-Chip)
Flash 8 GB
RAM 2 GB
Camera Features
Image Sensor 1/2.8" Progressive CMOS
Max. Resolution 1920x1080 (2MP)
Lens Type 40x Optical Zoom, Auto Focus
Focal Length f = 4.25 ~ 170 mm
Aperture F1.6 ~ F4.95
Iris Type DC-iris
Field of View 65.70° ~ 1.88° (Horizontal)
39.39° ~ 1.09° (Vertical)
73.03° ~2.13° (Diagonal)
Shutter Time 1 sec. to 1/100, 000 sec.
WDR Technology WDR Pro
Day/Night Yes
Removable IR-cut Filter Yes
IR Illuminators Built-in IR Illuminators up to 250 meters with Smart IR, IR LED*8
Minimum Illumination 0.04 lux @ F1.6 (Color)
0.005 lux @ F1.6 (B/W)
0 lux with IR illumination on
Pan Speed Preset speed: 450°/s
Pan Range 360° endless
Tilt Speed Preset speed: 450°/s
Tilt Range -20° to 90° (auto flip)
Preset Locations 256 preset locations
Pan/Tilt/Zoom Functionalities 32x digital zoom (4x on IE plug-in, 8x built in)
Auto Pan mode
Auto Patrol mode
Mechanical Auto flip
Storage Seamless Recording to MicroSD/SDHC/SDXC card and recording to network-attached storage (NAS)
Built-in Installation Aids Remote focus, remote zoom
Video
Video Compression H.265, H.264, MJPEG
Maximum Frame Rate 60 fps @ 1920x1080
Maximum Streams 3 video streams (Up to 8 configurable profiles)
S/N Ratio 60 dB
Dynamic Range 120 dB
Video Streaming Adjustable resolution, quality and constant bitrate control, Smart Stream III
Image Settings General settings: video title and time stamp overlay, video orientation (flip, mirror), day/night settings; Illuminators: illuminators, anti-overexposure; Image settings: white balance, image adjustment (brightness, contrast, saturation, sharpness, gamma curve), defog, HLM, 3DNR, EIS, scene mode (auto, deblur); Exposure: BLC, HLC, exposure control (exposure level, iris adjustment, exposure time, gain control, iris mode), AE speed adjustment, WDR; Focus; Privacy mask; Scheduled profile settings; Pixel calculator
Audio
Audio Capability Two-way audio (Full duplex)
Audio Compression G.711, G.726
Audio Interface External line input
External line output
Network
Users Live viewing for up to 10 clients
Security Access list, digest authentication, HTTPS, IEEE 802.1x, password protection, secure boot, signed firmware, Trend Micro IoT Security (brute force attack event, cyberattack event, quarantine event), user access log, user account management
Protocols 802.1X, ARP, Bonjour, CIFS/SMB, DDNS, DHCP, DNS, FTP/SFTP, HTTP, HTTPS, ICMP, IGMPv3, IPv4, IPv6, NTCIP, NTP, PPPoE, QoS (CoS/DSCP), RTSP/RTP/RTCP, SMTP, SNMP, SSL, TCP/IP, TLS 1.2, UDP, UPnP
Interface 10 Base-T/100 Base-TX Ethernet (RJ-45)
*It is highly recommended to use standard CAT5e & CAT6 cables which are compliant with the 3P/ETL standard.
ONVIF Profile G, S, T supported, specification available at www.onvif.org
Solution Integration
Smart Tracking Advanced Smart tracking Advanced (Default, license embedded; including intrusion detection, loitering detection, line crossing detection, face detection)
VADP Package Smart Tracking Advanced, Trend Micro IoT Security (3-year free trial), Stratocast
Alarm and Event
Event Trigger Audio detection, camera tampering detection, cybersecurity events (brute force attack event, cyberattack event, quarantine event), digital input, manual trigger, motion detection, periodical trigger, recording notification, SD card life expectancy, smart tracking advanced trigger, system boot, preset reached
Event Action Event notification via audio clip, camera link, digital output, email, HTTP, FTP, NAS server, SD card
File upload via email, HTTP, FTP, NAS server, SD card; trigger track, trigger patrol, move to preset
General
Connectors RJ-45 cable connector for 10/100 Mbps PoE network connection
Audio line input
Audio line output
DC 48V power input
AC 24V power input
Digital input*2
Digital output*1
LED Indicator System power and status indicator
Power Input AC 24V, DC 48V, IEEE 802.3 bt Class 6 PoE
(Simultaneous Power Redundancy Supported)
Power Consumption PoE:
Max. 51W/26W (IR on/off)
DC 48V:
Max. 51W/26W (IR on/off)
AC 24V:
Max. 51W/26W (IR on/off)
Dimensions 256 x 336 mm
Weight 7.1 kg
Certifications EMC: CE (EN 55032 Class A, EN55035, EN50121-4), UKCA (BS EN 55032: 2015 +A11: 2020, BS EN 55035: 2017), FCC (FCC Part 15 Subpart B Class A), IC (ICES-003:2020 Issue7, Class A), RCM (AS/NZS CISPR 32 Class A), VCCI (VCCI-CISPR 32 Class A); Safety: UKCA (BS EN 62368-1:2014+A11:2017), UL (UL 62368-1), CB (IEC/EN 62368-1, IEC/EN 60950-22, IEC/EN 62471); Environment: IK10 (IEC 62262), IP66 (IEC 60529), NEMA (NEMA 250 Type 4X); IA: BIS (IS 13252), BSMI
Operating Temperature Starting Temperature:
-40°C ~ 55°C (-40°F ~ 131°F)
Working Temperature:
-40°C ~ 60°C (-40°F ~ 140°F) (IR on)
Humidity 98% RH (non-condensing)
Warranty 36 months
System Requirements
Operating System Microsoft Windows 10/8/7
Mac 10.12 (Chrome only)
Web Browser Chrome 58.0 or above
Internet Explorer 10/11
Other Players VLC: 1.1.11 or above
Included Accessories
Packing Contents Wall mount bracket, Quick installation guide, alignment sticker, screw pack, desiccant bag, waterproof accessory bag, conduit ring, terminal block
DORI (EN 62676-4 Standard)
Detect (25PPM/ 8PPF) Wide: 61.1 m (200.4 ft)
Tele: 2239 m (7345.7 ft)
Observe (63PPM/ 19PPF) Wide: 24.2 m (79.5 ft)
Tele: 888.5 m (2914.9 ft)
Recognize (125PPM/ 38PPF) Wide: 12.2 m (40 ft)
Tele: 447.8 m (1469.1 ft)
Identify (250PPM/ 76PPF) Wide: 6.1 m (20 ft)
Tele: 223.9 m (734.5 ft)


