VIVOTEK IT9380-H 5MP Turret Dome IP Camera with 2.8mm Lens
- Brands - Cliqtosave Online:
Frequently Asked Questions
When will I receive my order?
- 1–2 business days (Gauteng & JHB Areas)
- 2–3 business days (Main Centres)
- 3–4 business days (Regional Areas)
Can I collect my order?
We currently offer delivery only. Our operations are warehouse based and not open to the public, which helps us dispatch orders faster, maintain stock accuracy, and keep pricing competitive. All deliveries are handled by trusted couriers with tracking, and you can add optional shipping insurance at checkout for extra peace of mind.
If you have an urgent request or special delivery instruction, please contact us via [email protected] or live chat and we will do our best to assist.
Which payment methods do you accept and why does my total change if I choose a method other than EFT Bank Transfer at checkout?
We accept a wide range of payment methods. All prices shown on Cliqtosave already include an EFT Bank Transfer discount, which applies only when you pay via direct EFT.
If you choose a different payment method at checkout, the EFT discount does not apply and the standard price is shown before you confirm payment.
| Payment method (standard price applies) | Typical variance vs EFT price |
|---|---|
| Capitec Pay via Ozow / Ozow Pay by Bank / Ozow Crypto (Bitcoin, Luno, Bybit & VALR) / PeachPayments (EFTSecure / Pay by Bank) | 1.80% |
| SnapScan / PeachPayments (Apple Pay) | 3.55% |
| PayFast / PeachPayments (Card Payment, Scan to Pay & 1Voucher) / Ozow Card Payment | 4.20% |
| Ozow Cash Voucher (1Voucher) | 4.85% |
| PeachPayments (ZeroPay, Payflex & Happy Pay) / Ozow Happy Pay | 6.45% |
Example: If a product shows R1,000 with the EFT discount and you choose a method listed above with 3.55% variance, the standard price shown at checkout would be R1,035.50. You will see the total before payment.
Variances reflect partner processing models and may change. EFT Bank Transfer has no additional variance. Last updated: 28 Sep 2026.
Are your prices VAT inclusive?
Yes. All prices displayed on our website are VAT inclusive. The price you see on each product page already includes VAT.
Do you provide a Tax Invoice?
Yes. We provide Tax Invoice. You may request a copy by emailing [email protected] after you receive your order’s tracking details.
My product is faulty. How do I start a warranty or return process?
Please file an RMA (Return Merchandise Authorization) directly on our website. Click here to learn how to file a return or warranty claim at Cliqtosave Online . You can also start the process by emailing us at [email protected]. Our support team will assist you as soon as possible.
Do you offer bulk discounts?
Our listed prices are already market competitive. However, depending on the required quantity and total order value, we may be able to offer better pricing. Email us at [email protected] or chat with us live on our website to discuss your bulk requirements.
Do you provide formal quotations?
Yes, we provide formal quotations for products available on our website. Please email your request to [email protected] and include the product SKU or product link so we can prepare an accurate quote.
I found the same product cheaper somewhere else. Can Cliqtosave match the price? Recommended
Yes. If you find the same product listed at a lower price from another reputable South African online store, please share the product link with us through live chat or email [email protected]. We will review the offer and do our best to match or beat the price, depending on costs, stock availability, and market conditions at that time.
Do you provide insurance on shipping?
Yes. We offer both insured and non-insured shipping options at checkout. For extra peace of mind, you can select optional shipping insurance at 2.5% of the product price. This covers your order in the unlikely event of loss or damage during transit. If you do not select this option, your shipment will be sent without insurance.
Do you offer Free Shipping?
Yes, we offer Free Shipping on orders above R2,499. Please note that larger or heavier items might incur a courier surcharge. We will notify you after your order is placed if any additional surcharge applies.
Volumetric note: A surcharge may apply if the package’s volumetric weight
(length × breadth × height ÷ 4000) exceeds 10 kg.
I thought shipping was free over R2,499. Why did I receive an email from Cliqtosave saying there is a courier surcharge on my order? Recommended
We completely understand that this can be confusing. Here is why:
At Cliqtosave, we strive to offer the best product prices in South Africa. To make this possible, our Free Shipping on orders above R2,499 applies to orders within 10 kg actual or volumetric weight.
However, courier companies charge extra for shipments exceeding that range, based on package size, weight, and distance.
Rather than increasing our product prices for everyone, we prefer to keep prices low for all customers and only apply a courier surcharge when needed.
This approach ensures fair and transparent pricing while allowing us to absorb most standard delivery costs.
You can always request a shipping quote before placing an order by simply sending us the product SKU or product link/URL through live chat or emailing [email protected].
| Brand | Vivotek |
|---|---|
| CCTV Product Types | Cameras |
Details
VIVOTEK IT9380-H 5MP Turret Dome IP Camera with 2.8mm Lens, 1/2.7" progressive CMOS image Sensor, 2560x1920 (5MP) maximum Resolution, WDR Pro, Built-In IR illuminators effective up to 30 meters, H.265 / H.264 / MJPEG Video Compression, 20 fps @ 2560x1920 Maximum Frame rate, 3 Video streams, 120 dB Dynamic range, One-Way audio, Built-In Microphone, Live viewing for up to 10 clients, 10 BASE-T/100 Base-TX Ethernet (RJ-45), Motion detection, IEEE 802.3af PoE Class 2 Power Input
Overview:
IT9380-H
5MP 20fps, H.265, 2.8/3.6mm, 30M IR, WDR Pro, SNV
H.265, H.264, MJPEG
SNV
WDR Pro
Smart IR
Trend Micro IoT Security
NDAA
Features:
H.265 Compression Technology
20fps @ 2560x1920 (WDR Pro on)
Smart Stream III to Optimize Bandwidth Efficiency
WDR Pro for Unparalleled Visibility in Extremely Bright and Dark Environments
SNV (Supreme Night Visibility) for Low Light Conditions
Built-in IR Illuminators, Effective up to 30 Meters
Weather-proof IP66-rated and Vandal-proof IK10-rated Housing
Built-in MicroSD/SDHC/SDXC Card Slot for On-board Storage
Trend Micro IoT Security
Built-in Microphone
Specifications:
System Information
Model IT9380-H (2.8mm)
IT9380-H (3.6mm)
CPU Multimedia SoC (System-on-Chip)
Flash 128 MB
RAM 512 MB
Camera Features
Image Sensor 1/2.7" Progressive CMOS
Max. Resolution 2560x1920 (5MP)
Lens Type Fixed-focal
Focal Length IT9380-H (2.8mm): f = 2.8 mm
IT9380-H (3.6mm): f = 3.6 mm
Aperture F2.0
Iris Type Fixed iris
Field of View IT9380-H (2.8mm):
103° (Horizontal)
76° (Vertical)
134° (Diagonal)
IT9380-H (3.6mm):
76° (Horizontal)
59° (Vertical)
100° (Diagonal)
Shutter Time 1/5 sec. to 1 / 32,000 sec.
WDR Technology WDR Pro
Day/Night Yes
Removable IR-cut Filter Yes
IR Illuminators Built-in IR illuminators, effective up to 30 meters with Smart IR, IR LED*2
Minimum Illumination 0.03 lux @ F2.0 (Color)
<0.005 lux @ F2.0 (B/W)
0 lux with IR illumination on
Pan Range 360°
Tilt Range 70°
Rotation Range 360°
Pan/Tilt/Zoom Functionalities ePTZ: 48x digital zoom (4x on IE plug-in, 12x built-in)
Storage Seamless Recording to MicroSD/SDHC/SDXC card and recording to network-attached storage (NAS)
Video
Video Compression H.265, H.264, MJPEG
Maximum Frame Rate 20 fps @ 2560x1920
Maximum Streams 3 video streams (Up to 8 configurable profiles)
S/N Ratio IT9380-H (2.8mm): 65 dB
IT9380-H (3.6mm): 67 dB
Dynamic Range 120 dB
Video Streaming Adjustable resolution, quality and bit rate control, Smart Stream III
Image Settings General settings: video title and time stamp overlay, video orientation (flip, mirror, rotation), day/night settings, Illuminators: illuminators, anti-overexposure, Image settings: white balance, image adjustment (brightness, contrast, saturation, sharpness, gamma curve), defog, 3DNR, Exposure: BLC, HLC, exposure control (exposure level, exposure time, gain control), AE speed adjustment, WDR, Privacy mask, Scheduled profile settings
Audio
Audio Capability One-way Audio
Audio Compression G.711, G.726
Audio Interface Built-in microphone
Effective Range 5 meters
Network
Users Live viewing for up to 10 clients
Security Access list, digest authentication, HTTPS, IEEE 802.1x, password protection, Trend Micro IoT Security (brute force attack event, cyberattack event, quarantine event), user access log, user account management
Protocols 802.1X, ARP, Bonjour, CIFS/SMB, DDNS, DHCP, DNS, FTP, HTTP, HTTPS, ICMP, IGMPv3, IPv4, IPv6, NTP, PPPoE, QoS (CoS/DSCP), RTSP/RTP/RTCP, SMTP, SNMP, SSL, TCP/IP, TLS 1.2, UDP, UPnP
Interface 10 Base-T/100 Base-TX Ethernet (RJ-45)
*It is highly recommended to use standard CAT5e & CAT6 cables which are compliant with the 3P/ETL standard.
ONVIF Profile G, S, T supported
Solution Integration
Video Motion Detection Five-window video motion detection
VADP Package Stratocast, Trend Micro IoT Security (1-year free trial), VIVOCloud
Alarm and Event
Event Trigger Audio detection, camera tampering detection, cybersecurity events (brute force attack event, cyberattack event, quarantine event), manual trigger, motion detection, periodical trigger, recording notification, SD card life expectancy, system boot
Event Action Event notification via email, HTTP, FTP, NAS server, SD card, push notification
File upload via email, HTTP, FTP, NAS server, SD card
General
Connectors RJ-45 cable connector for 10/100Mbps Network/PoE connection
Power Input IEEE 802.3af PoE Class 2
Power Consumption Max. 6 W/3.31 W (IR on/off)
Dimensions Ø 105 x 82.5 mm
Weight 475 g
Certifications EMC: CE (EN 55032 Class B, EN 55024), FCC (FCC Part 15 Subpart B Class B), RCM (AS/NZS CISPR 32 Class B), VCCI (VCCI-CISPR 32 Class B), Safety : UL (UL 62368-1), CB (IEC/EN 62368-1, IEC/EN 60950-22, IEC/EN 62471), Environment: IK10 (IEC 62262), IP66 (IEC 60529), IA: BIS (IS 13252)
Operating Temperature Starting Temperature: -10°C ~ 60°C (14°F ~ 140°F)
Working Temperature: -20°C ~ 60°C (-4°F ~ 140°F)
Humidity 90%
System Requirements
Operating System Microsoft Windows 10/8/7
Mac 10.12 (Chrome only)
Web Browser Chrome 58.0 or above
Internet Explorer 10/11
Other Players VLC: 1.1.11 or above
Included Accessories
Packing Contents Quick installation guide, alignment sticker, screw pack, cable gland